Submit a request

{ "purchase_status_investigation": { "subject": "Request for investigation of a transaction", "description": "Please enter the name of the item you purchased. If you selected \"Other\" as the reason for the investigation request, please also describe the details of the situation.", "desc_assist": "・Product name:\r\n・Purchase date and time:\r\n・Number of purchases:", "attachment": "If you have a screenshot of the receipt issued by Google or Apple (an image showing the name of the purchased item , purchase date and time, purchase amount, and order number), please attach it." }, "granting_purchased_items": { "subject": "Do not use", "description": "Do not use", "attachment": "Do not use" }, "save_data_recovery": { "subject": "Save data recovery investigation request", "description": "Please enter detailed information about the save data you wish to recover.\r\n*If any item is unknown, please write \"Unknown\".\r\n・Your Identity-Verification Code, or the alphanumeric characters displayed in the upper-right corner of the app's launch screen\r\n・The year and month you started playing the game (yyyy/mm)\r\n・Gem balance\r\n・Mobile carrier\r\n・The background or reason for your inquiry", "desc_assist": "Please enter detailed information about the save data you wish to recover.\r\n*If any item is unknown, please write \"Unknown\".\r\n・Your Identity-Verification Code, or the alphanumeric characters displayed in the upper-right corner of the app's launch screen\r\n・The year and month you started playing the game (yyyy/mm)\r\n・Gem balance\r\n・Mobile carrier\r\n・The background or reason for your inquiry", "attachment": "If you have a screenshot of the receipt issued by Google or Apple (an image showing the name of the purchased item , purchase date and time, purchase amount, and order number), please attach it." }, "app_does_not_work": { "subject": "Bug investigation request", "description": "Please describe details such as the situation of the problem, the date and time of occurrence, and frequency.", "desc_assist": "・Date and time the issue occurred:\r\n・Detailed situation and steps taken:\r\n・Error code or error message:\r\n・Device model:\r\n・Operating system (OS):\r\n・OS version:\r\n・App version:\r\n・Available storage space on your device:", "attachment": "If you have any screenshots of the screen when the error occurred, or the displayed support code, please attach them." }, "save_data_investigation": { "subject": "Save data investigation request", "description": "Please describe details such as the situation of the problem, the date and time of occurrence, and frequency.", "desc_assist": "・Date and time the issue occurred:\r\n・Detailed situation and steps taken:", "attachment": "If you have any screenshots of the screen when the error occurred, or the displayed support code, please attach them." }, "report_problem": { "subject": "Report bugs and troubles", "description": "Please describe details such as the date and time of occurrence and frequency.", "desc_assist": "・Date and time the issue occurred:\r\n・Detailed situation and steps taken:\r\n・Error code or error message:\r\n・Device model:\r\n・Operating system (OS):\r\n・OS version:\r\n・App version:\r\n・Available storage space on your device:", "attachment": "If you have any screenshots of the screen when the error occurred, or the displayed support code, please attach them." }, "report_expression": { "subject": "Report issues with Text and Expression", "description": "Please enter the contents/places of the reported Text and Expression.", "desc_assist": "・Date and time the issue occurred:\r\n・Detailed situation and steps taken:", "attachment": "If you have a screenshot of where the problem is occurring, please attach it." }, "report_violation": { "subject": "Report other player's violation", "description": "Please enter the situation/acts of the problem.", "attachment": "If you have a screenshot of the problematic behavior or situation, please attach it." }, "feedback": { "subject": "Feedback", "description": "Please enter your feedback.", "attachment": "Do not use" }, "general_inquiry": { "subject": "Inquiries", "description": "Please provide details about your question or concern.", "attachment": "Do not use" } }