Under some circumstances errors can occur as a result of network congestion, other processes running on your device, or other causes.
The issue may improve if you try the following.
- Close any apps, browsers, and tabs you have open
- Restart your device
- Delete unnecessary images or videos to free up memory space on your device
- Reinstall the app
* If you uninstall the app without linking it to a Nintendo Account, your save data will be deleted.
Please make sure your save data is linked by checking the Can I check which Nintendo Account is linked to my app? page.
Depending on your device, the steps to perform the operations above and wording may differ from what is described. Please refer to your device's user manual or customer support website for additional information.
If the steps above do not resolve your problem, it's possible that your network connection status is influencing the situation. Please check the network setup you are using.
- Turn off Wi-Fi, and try using a mobile data network
- Try using a network connected to the Internet that is different from the one you normally use
If you are using content blockers (ad-blocking apps, software, or VPN apps), try turning them off temporarily.
If you have changed your HTTP proxy settings, please revert them.
If the above does not resolve your issue, please report it using the form below.
We will review your report and take action as needed.
* Please note that we generally do not respond to individual reports via this report form.
If further confirmation is required based on your report, we may contact you.
In such cases, please be sure to provide a valid contact email address.
▼ Reporting
Request for Bug Investigation