If you are charged for something you don't recognize, check whether either of the following may be true:
① I share my OS store account with my family and friends
Check to make sure no one else using the same store account is making purchases.
② The receipt email I received when I made a purchase was delayed
A receipt email may arrive a few days after purchasing.
Please check the store purchase history along with the receipt email.
If the above does not resolve your issue, we can investigate your situation.
Please contact us through the following link with the information required for the investigation.
▼ Contact
Request for investigation of a transaction
▼ Please provide the following information
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