Please check the following to confirm whether you have the item.
[How to check the possession status of each item]
It is possible that you already received the item, so please check the sections that follow.
Note: Items you have received are directly added to the number you have.
* Bonus items purchased at the shop can be received via the Gift List.
[How to check story rewards]
You can check the story rewards you have received so far.
- Tap Story on the home screen
- Tap the light or shadow story
The icons displayed in the upper half of the screen are story rewards.
The rewards enclosed in a gray frame have already been received.
[How to check Rapport rewards]
You can check the Rapport rewards you have received so far.
- Tap Disciples on the home screen
- Tap a disciple
- Tap Profile
- Tap Rapport Rewards
The icons displayed in the upper half of the screen are Rapport rewards.
The rewards enclosed in a gray frame have already been received.
[How to check Season Pass rewards]
You can check Season Pass rewards you have received so far on the Season Pass screen.
Rewards marked with a green check mark have already been received.
If a reward has been earned but not collected, the reward icon will light up.
Tap the reward icon to receive it.
[How to check the Bazaar history]
- Tap Bazaar on the home screen
- Tap Log at the bottom left
* The 100 most recent transactions within the past 90 days are displayed.
[How to check gift receipt history]
- Tap Gifts on the home screen
- Tap Gift Log
* Up to 100 entries will be displayed for 14 days.
If the above does not resolve your issue, please contact us with the following information.
▼ Contact
Save data investigation request form
▼ Please provide the following information
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