If you experience issues such as slow loading, performance lag, or freezing during gameplay,
the following steps may help resolve the issue.
1. Check if your device is supported
If your device is not supported, the app may not function properly.
Please refer to the following pages to check supported devices.
2. Check available storage on your device
Low storage space may cause the app to behave unpredictably.
Try deleting unused apps, photos, or videos to free up space (we recommend at least 2 GB of free storage).
3. Restart the app and your device
Temporary memory issues or processing congestion may be causing the problem.
Fully close the app and restart your device.
* Be careful not to delete the app.
4. Close background apps
Other apps using memory or CPU may interfere with the game’s performance.
Try closing any apps you are not actively using.
5. Update the app to the latest version
There may be updates that improve performance.
Please check the App Store or Google Play Store for any available updates.
6. Check your network connection
Unstable Wi-Fi or mobile data may cause lag or loading delays.
Try playing in a stable network environment or restart your router.
7. Check your device’s OS version
Older operating systems may cause compatibility issues.
Go to your device’s settings and check if an OS update is available.
8. If you can access the app's home screen, try clearing asset data
- Tap the menu (≡) on the home screen
- Tap Support, FAQ, etc.
- Tap Clear Asset Data
- Tap OK
If the above does not resolve your issue, please report it using the form below.
We will review your report and take action as needed.
* We generally do not provide individual responses to reports submitted through this form. If further confirmation is required based on your report, we may contact you. Please be sure to provide a valid email address.
▼Reporting
Request for Bug Investigation