If you cannot hear any audio, the following steps may help resolve the issue:
1. Check your device's volume settings
- Check if your volume is set too low or muted
- Check if your device is set to quiet mode or silent mode
- Check if your device is connected to earbuds or Bluetooth devices
2. Check the in-app volume settings
Refer to the following page for how to set the volume.
3. Restart the app and your device
Temporary memory issues or processing congestion may be causing the problem.
Fully close the app and restart your device.
* Be careful not to delete the app.
4. Update the app to the latest version
There may be updates that improve performance.
Please check the App Store or Google Play Store for any available updates.
5. Clear Cache (Android only)
On Android devices, sound issues may be caused by the app’s cache.
- Go to Settings > Apps > Select the game app > Storage > Clear Cache
6. Check if sound is playing from other apps
If the above does not resolve your issue, please report it using the form below.
We will review your report and take action as needed.
* We generally do not provide individual responses to reports submitted through this form. If further confirmation is required based on your report, we may contact you. Please be sure to provide a valid email address.
▼ Reporting
Request for Bug Investigation