Troubleshooting Common Issues

Issues When Launching the App

• Please be careful of changing the Country/Region settings of Nintendo Account
• The app crashes or doesn't start
• The game won't stop downloading or loading. What should I do?
• [Android] I can't update the app
• [iOS] I can't update the app

App Performance Issues

• (10/1 Updated) Regarding issues with matchmaking while using disciples with high rating
• A Communication Error Has Occurred
• Slow Loading / Laggy Performance / App Freezing
• Received gifts from Gift List not reflected in Gift Log
• Sound for the game is not working
• After closing the app during a battle, I am unable to return to the battle

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Nintendo Account Issues

• I can't link save data to my Nintendo Account
• How to change your Nintendo Account email address
• I've forgotten the password for my Nintendo Account

Purchase and Payment Issues

• I cannot purchase Gems
• I can't see Gems that I purchased
• I purchased a pack, but the bonus is not reflected
• I was charged multiple times for a single purchase
• I purchased Gems by mistake
• I was charged for a purchase I don't recall making

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Gem Issues

• I used Gems by mistake
• My Gems are missing

Save Data Issues

• I am unable to transfer my saved data
• I can't find (or I lost) an item I obtained
• I can't see my Premium Pass
• I was unable to receive battle rewards

Text and Expression Issues

• If you notice an error in text

Other Issues

• How can I report inappropriate behavior?